General Questions

Questions about Earnest

• How Can I Use the Earnest Mobile App to Manage My Loan(s)?
• Does Earnest Charge Any Early Payoff Penalties, Taxes, or Fees?
• How Can I Contact Earnest?
• How Can I Provide Earnest With My Documents?
• How Can I Submit a Complaint?
• How Does Earnest Calculate Interest?

Eligibility and Applying

• Do You Offer Cosigner Release?
• How Do I Dispute Information on My Credit Report?
• My Application For an Earnest Loan Was Declined. What Are My Options?
• What is the Secured Overnight Offered Rate (SOFR)?
• What States Does Earnest Currently Offer Loans In?
• Why is my Interest Rate Different on the Loan Agreement?

Account Security and Privacy

• What is a Verification Code, and How Can I Find it?
• How Do I Authorize or Revoke a Third Party on My Account?
• How Do I Change My Address?
• How Do I Change my Email Address or Password?
• How Do I Delete My Earnest Profile or Cancel My Application?
• I’m Having Trouble Accessing My Documents. What Should I Do?